Member Setting & Guides

 

 Once receive your sim card, please contact us and complete the step below.

 

 

 STEP 1: Register and activate sim card

 

• Before you can start using your sim card, you must register and activate the line first.

 

       Option a (Sit Down & Relax Way): Fill up information at the below link and we will assist you with the registration.

 

       http://www.formget.com/app/form/share/E6ts-124905

 

 

       Option b (Normal Way):  Sms the details below to 014-705 7769 using existing hp number (space to separate among every single details)

 

       Before send out the sms, please double check and confirm all the data is correct, because some data                 unable to change after that.

 

       1. “ad” in front of the sms.

       2. IC full name

       3. The last 8 digits S/N in simcard

       4. The 8 digits PUK in simcard

       5. IC number / passport number

       6. Full Address with poscode

       7. If you wanted to use back to old number, attach your old company and old number

       8. introducer’s membership number, idp576564

       

       Example 1: For new register hp number under Tone Excel
       ad Ali Bin Dolah 80123456 81234567 660319036198 No.3 Jln Cucur Udang 81700 idp576564

 

       Example 2: For use back old hp number under Tone Excel
       ad Ali Bin Dolah 80123456 81234567 660319036198 No.3 Jln Cucur Udang 81700 maxis 0126705868 idp576564

 

      * After 3 hours to 1 day,company will reply that you’ve succeed to register (sms), change your simcard to Tone Excel Sim Card and use it                 to sms “Active” to 010-770 8499 and you can use both you old and new hp number until it is successfully transfer from your existing telco             provider. 

 

        ** Important things to be concern for use back old HP number user:

    a) To use back old hp number, please ensure the below:-

        Postpaid : Last month payment had been settled and left current month outstanding.

        Prepaid   : Ensure air time credit is more than RM 5 until it was successfully converted to Tone Excel. 

 

    b) All TAC code for internet banking or online credit card transaction cannot be received once successfully           converted to Tone Excel.

 

    c) Once successfully converted to Tone Excel, all air time for prepaid user under previous telco will be                   clear/empty.

 

 

 STEP 2: Tone Excel Member Log In & Change password 

 

• Please click on your tone excel member account at: http://www.tonegroup.net:8080/toneexcel/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• From the link above, it will direct to Tone Excel's member login page at http://www.tonegroup.net/temms/

 

      Username : IC no (without -)  eg: 8008051268

      Password : 1234 (1st time login member)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Once login, please change your password immediately at 「Member Care」>「Change Password」.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STEP 3: Register Tune Talk Selfcare and Change Phone Number if need 

 

• Log in to Tune Talk website at http://www.tunetalk.com/my/ and click on 「Self Care Log In」 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• From link above, it will direct to another website at https://selfcare.my.tunetalk.com/selfcare/loginv.do?dispmethd=login

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Select 「Forgot Username/Password」, input I/C No / Passport No and Phone No then click reset 「Reset Password」. New password will be sent to HP No indicated and click 「Login」 button to enter the Tune Talk Self Care.